Introduce about Virtual Switchboard Service
Virtual Switchboard Service is Telephone Switchboard service base on cloud computing platform combine with modern VoIP technology to provide high quality call with lowest cost for customers. For using Virtual Switchboard of P.A Vietnam, customers just need an IP phone, analog telephone through IP Gateway, or use Soft phone application , with these equipment you can use full features of professional switchboard without switchboard system investment.
Advantages when using virtual switchboard of P.A Vietnam
Customers no need to hire switchboard system manager or switchboard investmentFor system management, set up configuration through Internet with visual website browser easy to use.Virtual Switchboard work on computer network system, no need to invest in separated telephone cable systemFree for branch and international connecting.Make a call right on your smart phone, laptop or PC have calling application.Extension number can expand unlimited. Expand your extension number easily and quickly when needed.Allows to integrate telephone feature with management customer application, marketing application, .. to improve your customer service.Allows to work in all of IP phone with standard SIP from many different brands. Easy to integrate 1800, 1900, landline.Easy to expand and move staff location, attach equipment to network for using.Virtual Switchboard Feature :
| 1 | Interactive Voice Response(IVR) | Customer record by themselves |
| 2 | Record, repeat and delete call | Yes |
| 3 | Play waiting music | Yes |
| 4 | Incoming call, outgoing call, internal call | Yes |
| 5 | Forward call | Yes |
| 6 | Call pick up | Yes |
| 7 | Routing, Automatic Call Distributor(ACD) | Yes |
| 8 | Display incoming call number | Yes |
| 9 | Call history | Yes |
| 10 | 3-way call | Yes |
| 11 | Conference call | Yes |
| 12 | Support Softphone (Bria, Zoiper) | Yes |
| 13 | Change extension number | Yes |
| 14 | Block number | Yes |
| 15 | Integrate CRM application | Yes |
| 16 | Voicemail | Yes |
WHO SHOULD USE VIRTUAL SWITCHBOARD SERVICE OF P.A VIETNAM
New company which needs to setting switchboard
New company want to change from analog switchboard system to IP switchboard
Who have demand of switchboard system but don’t want to invest in separate switchboard system
Company has many departments, branches in different places
Company doesn’t have fixed address, specific office
INFRASTRUCTURE REQUIREMENT AND VIRTUAL SWITCHBOARD EQUIPMENT
System and call feature:
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Recommended system:
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Allows virtual switchboard user make free internal call.
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