Virtual Switchboard of P.A Vietnam brings a solution to the medical sector with an advanced voice system that aims to support information processing, provide the best service to customers, and improve efficiency as well as work performance, connecting the hospital with every employee, physician and client.
The system ensures full support functions for customer care and consult information for clients, support staff in the operation of the system quickly, accurately and efficiently.
Communication between departments and branches is totally free
Allow retrieval of the consultant's call history
Schedule appointment Automatically (call script pre-installed)
Schedule a follow-up appointment (automatic call or SMS)
Divert calls to doctors' mobile when they are not in the office
Record the patient's emergency calls, abnormalities and promptly report them to the supervisor directly
No cost for switchboard investment, minimizing operating costs
Increasing credibility & building trust - satisfaction from customers
Increase efficiency in consulting information for customers
Connect the hospital, clinic with every doctor and patient anytime, anywhere
Retain customers, increase sales through professional customer service
Save time and see more patients